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Resource Related to Your Situation

Below you will find resouces and information for your situation. If you need more information or have question please feel free to call us.

Water, Fire, Mold and Insurance... Who Do I Contact?

After any water damage, mold damage, sewage damage or fire damage to your home or business, you first want to contact your insurance agent. This will keep your insurance provider up to date.

Understanding and reviewing your policy on a yearly basis is a benefit to the home and business owner. Policies change yearly and so does the coverage provided by the insurance provider.

If your damage is covered by your insurance company, all we need is a claim number and your policy number to get started. We will need to collect your deductible after we deliver drying equipment and the rest will be taken care of by our billing department.

What are the first 3 things I need to do after the authorities let us back in?

Call your insurance agent or carrier to file a claim and to review available coverage. If you need assistance, Anew Damage Restoration will be happy to assist you.

Try not to touch anything before damage is recorded on film, digital image or videotape.

Call a licensed restoration specialist to help assess the damage. There should be no charge for this service. The more reputable companies will have the resources to start work immediately.

Is it safe to sleep in a house with smoke, sewage, or water damage?

Only if the damage is minor or confined to a small area. Otherwise, the answer is NO.

Residual smoke and ash contain hazardous particles, such as carcinogens, that can lead to serious illness if inhaled. In commercial structures and older homes, smoke and ash may also contain asbestos particles.

Standing water or raw sewage may contain dangerous pathogens and bacteria, both airborne and settled, which are extremely dangerous if inhaled.

Can I begin the clean up myself?

In the case of a burned structure with soot and ash present - the answer is NO. If you or your employees do attempt to stem further damage from a water or sewage leak, you must wear PPE (personal protective equipment), including Suit, Mask, Gloves, Respirator, and Boots.

How fast can cleanup begin?

That's up to you. It's always best to check your homeowners' policy for coverage issues. Once you decide, Anew can be on-site, starting the cleanup in a matter of hours.

How do I make sure I'm getting all that my insurance policy entitles me to?

Be methodical. Be knowledgeable. Be detailed. Document your damages. If you are not prepared to do so, Anew at your request can help in this process. Everyone at Anew is concerned about your precious belongings. Treating the home or business owner the way we want to be treated, we carefully document all damages with digital cameras and video recorders. Make sure you know how to prepare a detailed damage assessment. Anew is fully prepared to assist you with detailed cost breakdowns in the exact format insurance companies require.

Do restoration companies just clean? Am I responsible for securing plumbers, electricians, contractors, air-conditioning and heating specialists and other vendors?

Some restoration companies are limited to cleanup and drying, but not Anew. Anew has teamed up with professional licensed contractors and work closely with numerous construction professionals. We can handle complete restoration of your home or business, so you can get your life back to normal as quickly as possible.

Can I touch things in my damaged property?

You should move valuable items that are in harm way as quickly as possible. If furniture and antiques are sitting in standing water, move them to a dry location if possible. Remove any fragile, personal or valuable items. Do not try to remove carpeting, drywall, or flooring.

How can I be sure I'm hiring the best, most professional restoration company?

First, check their certifications. A qualified restoration company needs to be certified by the IICRC (the Institute of Inspection, Cleaning and Restoration).

Fire Damage... What I need to Do?

1. Do not wipe or attempt to wash fire residues from walls, ceilings or other absorbent surfaces.
2. Stay away from carpeting or upholstered furniture impacted by smoke residues or debris.
3. Do not use food items or canned goods exposed to heat.
4. Do not turn on computers, TVs, stereos or other electrical appliances until they have been cleaned and checked.
5. Do clean and protect chrome trim on faucets by washing with detergent and applying a coating of Vaseline or oil.
6. Do blow off or brush-vacuum loose smoke particles from upholstery, draperies and carpeting.
7. Do open windows for ventilation, if weather permits.
8. Do empty refrigerators and freezers if electricity is off. Also, prop doors open with a rolled towel or newspaper to allow air circulation.
9. Do pour antifreeze in toilet bowls, tanks, sinks and tub drains to prevent freeze damage if heat is off in the winter.
10. Do call a plumber to drain and blow out all water lines if heat is off in winter.
11. Do remove pets to a clean environment if heavy fire residues are present.
12. Do retain a contractor to board up open windows, roofs or other penetrations in order to prevent additional damage.